Politique de confidentialité

Privacy Policy

Effective date: May 2026

This Privacy Policy describes how Statera Nutraceutique Inc. ("FLEX", "we", "us", "our") collects, uses, and shares information about you when you visit our website or make a purchase.

1. Information We Collect

Information you give us directly:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely — we never store your full card details)
  • Account login credentials if you create an account

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or search terms used to find us
  • Device type (mobile, desktop, tablet)

Information from third parties:

  • Shopify (our e-commerce platform) may share transactional data with us
  • Payment processors (Stripe, Shop Pay, etc.) confirm payment status

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Manage your subscription if you have one
  • Respond to your questions and support requests
  • Improve our website and product offerings
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Comply with our legal obligations

We will never sell your personal information to third parties. Ever.

3. Sharing Your Information

We only share your information with trusted third parties who help us operate our business:

  • Shopify — our e-commerce platform (shopify.com/legal/privacy)
  • Payment processors — Stripe, Shop Pay, or similar, to process transactions securely
  • Shipping carriers — Canada Post, Stallion Express, or similar, to deliver your order
  • Email marketing tools — only if you have opted in to receive marketing communications

All third-party service providers are contractually required to protect your data and use it only for the purpose for which it was shared.

We may also disclose your information if required by law or to protect the rights and safety of our customers or business.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

  • Keep items in your cart
  • Remember your preferences
  • Analyze website traffic (via Google Analytics or similar)
  • Deliver relevant advertising if you have consented

You can control cookie preferences through your browser settings at any time. Note that disabling cookies may affect the functionality of our website.

5. Your Rights

Under Quebec's Law 25 (Act respecting the protection of personal information in the private sector) and PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal obligations
  • Withdraw consent to marketing communications at any time
  • File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, contact us at flexgummy@protonmail.com. We will respond within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and tax purposes. You may request deletion of your account and associated data at any time.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions on our website are encrypted via SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

Statera Nutraceutique Inc. Saint-Amable, Quebec, Canada flexgummy@protonmail.com

FLEX — Statera Nutraceutique Inc. — May 2026